Delete account and data
Updated
This page is for staff and owners who want their account deleted, and for guests who want their personal data deleted. The Servana team carries out the deletion after you send a request.
Staff or owner account
- Send a request on WhatsApp below, from the registered number or naming the account email.
- We confirm the request comes from the account holder, then deactivate and delete the account.
- If you own a restaurant, say whether all of the restaurant's data should be deleted too.
Guest data
- Give the phone number you used and the name of the restaurant where you ordered.
- We delete your profile: name, email, points, vouchers and promo permission. We keep only a marker holding a hash of your number so the profile is not revived from old orders.
- To stop promos only, reply BERHENTI to the WhatsApp message or use the stop link in the email.
What is deleted
- The guest profile and contact details.
- Staff accounts, passwords and roles.
- Any remaining WhatsApp order text.
- All of it within 30 days of a verified request.
What is kept
- Transaction records (order contents, amounts, time), because the restaurant needs them for bookkeeping and legal duties.
- Security and audit records, such as manager approvals, without unnecessary information.
How long it takes
We reply within a few working days and finish the deletion within 30 days of a verified request.