Terms of service

Who we are

Servana is operated by PT Sakina Sejahtera Sentosa, Jl. Kebon Nanas Utara No. 19, Cipinang Cempedak, Jatinegara, East Jakarta, DKI Jakarta 13340, Indonesia. Email: jamal@servana.id.

The service

Servana provides QR menus and ordering, a cashier app, store settings and CRM for restaurants. Features marked Coming soon are not available yet and may change.

For guests

• The restaurant sets its menu, prices and availability. Prices are checked again when the order is made, and an order can be refused if a dish has run out or a price has changed.
• Your order is fulfilled and paid at the restaurant where you ordered. Questions about food, allergies and refunds go to that restaurant.
• Guests give their phone number correctly and use a number that belongs to them.

For staff and owners

• Accounts are personal. Keep your password and PIN safe and do not share them.
• Owners are responsible for the menu, prices, tax and promo messages their restaurant sends, including holding guests' permission.
• Servana must not be used to send deceptive, spam or unlawful messages.
• We may suspend an account that breaks these rules or endangers the service.

Availability

We work to keep the service running but do not promise it will be uninterrupted. WhatsApp messages depend on the network and WhatsApp's policies.

Limit of liability

As far as the law allows, Servana is not liable for indirect loss, including lost sales caused by service or network outages.

Data

How we process data is explained in the Privacy policy. The governing law is the law of the Republic of Indonesia.

Changes

We may update these terms. The date above shows the latest version.