Privacy policy

Who we are

Servana is operated by PT Sakina Sejahtera Sentosa, Jl. Kebon Nanas Utara No. 19, Cipinang Cempedak, Jatinegara, East Jakarta, DKI Jakarta 13340, Indonesia. Email: jamal@servana.id.

Who decides how guest data is used

Guest data (phone number, orders, promo permission) is collected on behalf of the restaurant where you order. The restaurant decides what it is used for, such as points and vouchers. Servana stores and processes it according to that restaurant's settings.

Staff and owner account data (email, password, role) is managed by Servana as the service provider.

Data we process

• Guests: phone number if you give it for points or membership, name and email if you fill them in, order contents, table number, order time, your promo permission choices, and any rating you send.
• WhatsApp messages to Servana's number or a restaurant's number: the message text and the sender's number. Order text you write is kept for 90 days, then emptied.
• Staff and owners: name, email, password (stored as a hash), role, phone number if entered, and work records such as shifts, item voids and manager approvals.
• Technical: error logs and usage events made of codes, counts and rupiah amounts. We do not send names, phone numbers or emails to these services.

What the data is used for

• Receiving and preparing orders, showing their status and printing kitchen tickets.
• Recording points, stamps, vouchers and tiers so guests have a reason to return.
• Sending digital receipts, and promos only to guests who agreed. Every promo message says how to stop, and a guest can reply BERHENTI at any time.
• Giving owners a view of the business: recipes, food cost, profit and loss, and warnings when the till looks off.
• Keeping the service secure and fixing errors.

Who the data is shared with

We do not sell data. It goes to the providers below only as far as needed for the service to work.

• The server provider Servana runs on.
• WhatsApp, through the OpenWA gateway, to send verification codes, receipts and messages you agreed to.
• Resend, for receipt and promo email.
• Sentry (Europe) for error logs and PostHog (United States) for usage analytics.
• An AI provider, to read menu photos or PDFs that staff upload and help write drafts. Guest data is not sent there.
• A payment gateway will be added later. Until then Servana does not process online payments.

Servana Counter app permissions

• Internet and network state, to receive orders.
• Bluetooth, to print. On Android 11 and lower the system asks for location permission so Bluetooth can find printers. Servana does not read your location.
• Notifications and a foreground service, so new orders sound when the app is not on screen.
• Battery optimisation exemption, so the order connection is not cut by the system.

How long data is kept

Account data is kept while the account is active. Guest data is kept while the restaurant uses Servana or until you ask for deletion. Transaction records are kept for the restaurant's bookkeeping and legal duties. WhatsApp order text is emptied after 90 days.

Your rights

You can ask for access, correction or deletion of your data, and withdraw promo permission at any time. How to ask for deletion is on the Delete account and data page.

Children

Servana is built for restaurants and their guests. We do not knowingly collect data from children under 13.

Changes

If how we process data changes, this page is updated and the date above changes with it.